Swiggy — non refund for failed transaction

Swiggy team,

I had made an order on the 14th of May (order no: protected) and the transaction failed to go through and I had to pay the delivery person by cash. I was told I would be refunded in 4-7 business days. It’s been 7 days now and I have not yet been refunded. Could you please let me know if I will be refunded or not? I see many people going through the same issue in this forum.