Swiggy — Not getting full refund from Swiggy

Sep 12, 2021
I ordered food from Grand hotel, Hyderabad. Everything was moving fine and my delivery partner was 10 minutes away from reaching my home and suddenly my order got cancelled. I immediately chatted with the customer service and they never responded for more than 5 minutes. Even after they respond they reverted me to different issue. So I excalated the issue to a customer call and informed them about my issue. They simply said delivery partner had called you many times and you didn't respond. I was clueless because I haven't got a single call from swiggy and I was just tracking my delivery partner and waiting for his arrival.Finally the customer service put the blame on me and I informed them I will file a complaint against this issue. I got the chat conversation screenshot and call logs for my evidence. This is the worst thing I ever faced being a loyal customer for swiggy. I only got half refund..never gonna order from swiggy again