[Resolved] Swiggy — Not issuing refund for missing items
S
Saumya83
Sep 6, 2022
Address:
Bandra, Mumbai
I ordered four litres of milk from Nature's Basket in Bandra on Swiggy, on Sept 3 and paid the bill online. Nature's Basket sent four 70ml packs instead, with a bill for the same but did not return the difference. Swiggy asked for the photos of their bill, and of the delivered products, and gave me a deadline of anywhere between 6-48 hours to get back. This should have been a straightforward process with an immediate refund since they have all the proof. And it's an online delivery platform, this is their USP. But the customercare is unable to issue the refund, can't explain the delay and keeps asking to indefinitely wait for the concerned team to respond. Need the refund asap as it's already been four days.
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Sep 13, 2022
Complaint marked as Resolved
I went to the store yesterday and asked them to help with the refund. The staff at Nature’s Basket were unaware of the issue and asked for a day to get back. Today Swiggy sent an email apologising for the inconvenience and issued the full refund. I’m not sure which step made the most difference but I am very glad it’s resolved.
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