[Resolved] Swiggy — Order #[protected] not delivered but fined

Debasmita Sengupta

Jul 5, 2021

Address:

Kolkata

We are dealing with swiggy long time. But Order #[protected] not delivered to us your company fined for Rs. 253/-. As a reputed concern we never expect that customer service. If your delivery misplace or not delivered to customer then why customer will be fined. What basis you done this. P.lease do rectify in Customer portal and confirm.

Was this information helpful?

No (0)

Yes (0)

Aug 10, 2021

Complaint marked as Resolved

Verified Support

Jul 06, 2021

Swiggy Customer Care's response Hey Debasmita, we are disappointed to know that the order was not delivered to you. However, I can check that our bac end team tried contacting you but the calls were unanswered so the order was canceled. We need to compensate restaurants and the delivery partner through a standard policy once the order is placed. Hence, we charge the cancellation fee once the order is canceled. However, please reach out to us at [protected]@swiggy.in so we can have a look into it.

Verified Support

Jul 06, 2021

Swiggy Customer Care's response Hey Debasmita, we have highlighted the issue to the relevant team and they will be reaching out to you over an email at the earliest regarding this to assist you further.