Swiggy — order # [protected]

Pathetic, disgusting service i ever experienced. You people should shut your business right away. bloody money eater business you people are running.
On 1st March 2019, I placed order from Domino's through swiggy app. I changed to my current location (KALYAN) and selected domino's of my nearest location. but no idea how come it was selected Pune location domino's. I had seriously no idea what was going on . I placed order unknowingly. And what a joke, Order was placed with pune domino's for delivery location of kalyan (mumbai) and order was also accepted. After around more then 30 mins I got call from domino's asking "MADAM YEH APKA ADDRESS EXACTLY KAHA PE HAIN". I confirmed my address and he was like "MADAM YEH TO APNE PUNE MEIN ORDER PLACE KIYA HAIN, NAGAR ROAD LOCATION WALA DOMINO'S". I was wondering how does that happened and how come swiggy accepted the order. Then upfront domino's delivery guy said I will cancel your order and I also tried to cancel the order from my end on swiggy app but it was not allowing me to cancel the order because it was saying that your order is already prepared and order cannot be cancel. but the order was already got cancelled from domino's side. Still tracking status was showing "order received (delivered)", other side I have also not received the order, which is not at all possible all the way from pune to kalyan (mumbai). Delivery from pune to Mumbai is highly impossible. I was amazed and had No idea if swiggy have started new service of out station. I tried to take help from swiggy support and they completely denied to help me and asked me to directly get in contact with Domino's. I literally wasted my time behind representatives who were seriously unresponsive and does not helpful. After all conversation I again contacted to domino's and they confirmed that my amount will be refunded with in 6 to 7 working days. today is 15th march, 2019 almost half a month gone and I did not received the refund amount. again i followed up domino's and they confirmed that refund is already initiated through swiggy payment get-way. Funny part I did not received the amount in my bank account nor in my swiggy wallet. attached is the confirmation screenshot from domino's which clear state that refund is initiated. Still Swiggy deny to help with the same.
This is not the first case I'm facing, it is a second time.
First incident - Delivery location was same kalyan (Mumbai) and I placed order with Belgium waffle at dombivali location which was showing in the nearest location list of hotels . order was also accepted. later after 45 mins Belgium waffle called me and said that they are not delivering at my location. Then why the hell Belgium waffle showing in nearest location in the hotel list when they cannot deliver.
Swiggy is doing very bad with there service. you people should take your business seriously else that day will not be far when you have shut your business by losing customers slowly with such experience. I personally will ask my surrounding to stop using siggy app. there are many other delivery services much better then swiggy. Or people will have to end with losing there money unnecessarily and have to keep on following up for refund. Where no one there in swiggy really helpful and nothing is going to happen.