[Resolved]  Swiggy — Order [protected] Not Delivered - No Full Refund

Order #: [protected]
Name: Tathagata Dutta
Day:18.01.2021
Amount: Rs 326
My food order was cancelled informing that I failed to respond to executive call. I never got any calls and suddenly got a notification saying order has been cancelled.

The customer care said they tried contacting but could not reach me even though the delivery executive can easily reach my house if they ask some one or even look for the place. I did found an email saying that the delivery man reached and waiting but obviously it is not at all a preferred mode of contact for anyone as nobody looks at their email continuously. I did not received any call or an sms saying the executive has reached my place.

When I asked the customer service executive to resend the order or for refund. they said they can only provide half refund as per their policy for showing good faith. But not delivering the order or returning only half the money is anything but good faith.

My request:
i) Why should the customer be the one getting penalised for associate fault? or due to their technical fault - I would like Swiggy to investigate and provide me proof that the delivery person contacted me i.e. rang my phone and how long the ring lased. I don't have an missed call / sms during the entire time.

Thank you Customer complaints for providing path to consumers to raise their voice against cyber losses we consumers face.

PS: Money is not a matter to me, I ordered food for 2500 RS today apart from this 326 RS. False claim that I did not respond to executive call is highly unacceptable!