Swiggy — Order cancellation prior the time frame

Address:

Savitri Vihar opposite Kali masjid near boby saloon

As per swiggy rule a delivery agent should wait for 10 to 15 minutes for the delivery to actually take place. My order was canceled prior to 15 minutes time frame and charged my order full amount as cancellation fee, when I actually tried contacting the delivery agent before 15 minutes of time frame I was made unable to contact the delivery agent and there is no such proper medium to make a call from the customer side. I think it infair to charge my whole payment for cancellation fee, when I actually tried receiving my order within the time frame of 15 minutes.