Swiggy — order cancelled and money not refunded

Address:

Brigade Magnum, Hebbal, 560092

I placed an order at the restaurant Belgium waffles on 5th June around 3 pm, the order was not accepted in the first go but money got deducted. Even though coz I was hungry I made the mistake of again placing order and paid in advance.

The order was showing it will be delivered in 1 minute and got cancelled automatically and what's irritating is they are charging me cancellation fee for which I am not at fault, infact they should be giving me a compensation to keep me waiting for food and not delivering it.

No body called me about the cancellation even if for some reason it couldn't have been avoided.

Then I tried calling swiggy, it won't connect me.
Then I tried chatting with the team, it's been more than 30 minutes now no executive replied or tried to help.
Screenshots attached for reference

Swigg is becoming unreliable each day.

This is not the first time