Swiggy — order delay and forced cancellation

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Swiggy

I had pathetic experience with swiggy.. I ordered (#[protected]) food at 10am and made delivery time as 11.45am... And at exactly 11.50am some one from swiggy called and told me that one of the item is not available so instead of that he will give other one, yes i was fine with that and told them it's fine... Then after 2hr i did not hear anything from swiggy about my order delivery so i tried calling the guy now he is not reachable.. Now i called swiggy no help from them just told me to wait for 10mins they will check in background and if i did not get in 10mins they told me to call back for the cancelation... It doesn't help me again i called there customer support now they assigned another guy, after 5mins the new guy who has been assigned for my order he had called and told some more of my order is not available now again i need to go with the hotel choice...

If i want to eat what they wish to send then why i need to order from swiggy and swiggy will tell they will compensate with coupon.. To be honest this is the second time order miss issue happened.

There are so many other online food delivery apps are there during this tough computation swiggy doing this type of customer ignorance is unacceptable.

I just canceled the order and told them that i don't want any coupons for this and please transfer deducted my money to my account and never i will order from swiggy.