[Resolved]  Swiggy — Order did not meet quality standards

I ordered a coco crunch cake on 19th June from this restaurant "Whipped" via Swiggy platform with Order ID:[protected]. The cake was not packed well. It didn’t come with an ice pack. It was completely melted. Absolutely shabby and disgusting. It was just all over the box. Really really disappointed with the way it was packed and sent. It was spilled in the box entirely and not worth eating. Really a horrible experience! On top of that, it had a tag on it saying "Happy Birthday Symbol". I didn't even ask them to write anything and this is what I get written on it.. please see the attached photos for reference and tell me if it seems worth eating or taking along on someone's birthday. And then when I raised a complaint on Swiggy portal they denied to pay heed to my request stating they won't be able to close the complaint in my favor as it did not pass their checks or whatever and they won't provide any refund for the same. However, you can clearly see in the pictures the quality of the cake. This is just not acceptable when I am spending a bomb of money on a cake. Please look into the matter and address my concerns at the earliest. And I'd like a refund for this useless cake sent to me which wasn't close to anything that anyone would want to even take a bite of.