Swiggy — order gets cancelled twice in a day for their problem#[protected] & #[protected]

23rd december;

My order continuously 2 times in a day got cancelled and they dont even bother to explain to customers. They just ask customers to cancel their order!!!

How can you ask your customer to cancel the order?

Md faizan ahmed answered our call and not even trying to resolve the issue he asked us to cancel the order.

Not even compensation provided by swiggy for so much inconvenience.
Do you think money is water that you can keep deducting from ppl's bank account n then put them back? Do you take these issues seriously? What are the resolutions for these kind of issues? Why cutomer service quality is still soooo low?