Swiggy — order not delivered but show delivered

Address:	Hyderabad, Telangana, 500089
Website:	www.swiggy.com

I placed order on swiggy and i got the call showing saying that restaurant is no more operating and they cancelled the order. I went on and placed one more order and to my surprise i found my previous order which is cancelled showing delivered successfully even with delivery boy name. Below is the chat i had with swiggy customer care:

Swiggy
Hello there! Thank you for reaching out to us. Please go ahead & type any details that will help our executive understand your issue better.
Someone from swiggy called me and said this restaurant in no more operating so they will cancel the order and refund but this says you delivered successfully and even with
24 minutes ago

I_pamela
Hello sridhar.
As i can see, you have not received the order.
Whats happening here???
23 minutes ago

I_pamela
Let me check this for you. Please give me a minute, i will be right back.

How can you say order delivered with even delivery guy name srinivasul
If i have not checked that money is gone right
20 minutes ago

I_pamela
It's taking more time than the usual. Please allow me 2 more minutes to check this for you.
I taught you cancelled the order i made re order with other restaurant
19 minutes ago

I_pamela
As i can see, the order id - [protected] is active and i can see that the delivery executive has reached the restaurant, your food will be picked up and will be delivered to you at the earliest. Also, you can track the order online.
I am closing this conversation as you seem to be away. Please feel free to connect back in case you need any further assistance. We will be happy to help!

I am talking about order [protected]
The prior order to this
16 minutes ago

I_pamela
It's taking more time than the usual. Please allow me 2 more minutes to check this for you.
Appreciate your patience staying online.
What is this nonsense i have to wait for chat reply for 2 minutes you can't even wait a minute and close the chat
15 minutes ago

I_pamela
I am really sorry for the hassle sridhar but as i can see, the coupon of rs 725 has been given as a token of apology.
As a token of apology, we're processing a coupon refund725 worth of rs 725 flat off. The coupon can be applied only on one order and it is valid for 90 days. It is applicable to all the orders except domino's and pop orders. You will find the coupon in the offer section of your app.
Then you should mention order not delivered why it shows order delivered

How will i know you are still processing coupon
12 minutes ago
I
I_pamela
I am really sorry for the hassle sridhar.

First you popped up closed restaurant in your list and you called up you cancelled the order and show it as delivered even with delivery guy name what we have to think about it
As token of apology, what you mean that, are you doing favors
As a token of your mistake mention that
9 minutes ago

I_pamela
I can completely understand sridhar and i am ealy sorry that you had to go through this. I'll make sure that you never face this hassle in the future ever again.

You made a mistake and showing as successful order delivered
8 minutes ago

I_pamela
I am really sorry. That was done by mistake by our delivery executive. I will definitely look into this and will make sure that this never happens with you in the future ever again.
When i started chat on previous order why did you say my current order is on the way, i started chat on previous order right
6 minutes ago

I_pamela
I am really sorry for the miscommunication sridhar. I'll take care of it from the very next time.

You guys want me fo pop up all this chat on social media and let everyone know how you showing your mistake as successful service
4 minutes ago

I_pamela
I am really sorry for the hassle that you had to face sridhar. I'll take care that it never happens with you in the future ever again

Thanks for your great customer service, really appreciate that
Now

I_pamela
Hope we were able to help you today. Feel free to reach out if any further assistance is required. Thank you for chatting with swiggy!
New messages

I_pamela
I am really sirry tht you had to go through all the trouble.