[Resolved]  Swiggy — order number ([protected])

I have placed the subjected order from swiggy using location services.

Delivery guy picked up the order and called me twice saying swiggy do not pay enough to deliver at my desired address.

I told him its fine, if you cannot deliver the order then cancel it.

After sometime when the products are not delivered, i used chat option on swiggy to cancel the order and take the refund.

Without informing me about any cancelation charges, 50% of the money has been take as cancelation charges.

Upon further discussion with swiggy chat support they are reluctant to raise any complaints or take any necessary action.

They are not connecting me to any supervisor, they are not trying to help with the order or with the refund.

This is a nice business technique where delivery guy picks up the order from store and then do not deliver it.
If customer goes for cancellation, you charge them cancelation fee of your choice.
Easy way to earn money!!!

I placed the order on baskin robin and store owner lives in my society. They have informed me that delivery guy has picked up the order and they have no idea where he has taken the order

This is fraud!!!