Swiggy — order received, payment done food not delivered and cash was not refunded even after 10 days

Address:	Hyderabad, Andhra Pradesh, 500089
Website:	www.swiggy.com

I have ordered food on swiggy on 6th aug, 2018. L, my kids birthday. It showed order received and waiting for restaurant confirmation. It was sowing same even after 30 minutes. Called swiggy customer care, they said i have to order again. Had a call for almost 30 mins, but they were saying payment failed at their end but is not reflwcted in app. But, tgey dud not inform me by any notification. Even the next level customer care person was saying it was my fault aa i did not call them after 10 mins. I asked him where it waa written to call them. He said everything wont be written. They took my money and in return blamed me. They did not deliver food and my guests has foid at 12:00 am, when i manually went to restaurant and biught food. Swiggy did it twice. And the worst thing is even on 8th aug, i received notification that order is received and waiting for restaurant confirmation. And even tiday the same status exusts in the app. And they are big cheaters company. I wanted to sue them for this cheating.