Swiggy — order taken by swiggy, restaurant not available and order not delivered

Address:

122001

Hi swiggy team. It is really pathetic service from your team. I have placed order @ 10:50 pm with order #[protected] and money was paid by card. After 30 minutes, the restaurant has confirmed that order is received and is being prepared. After 1 hour, i tried and called delivery boy and he said that he is not able to find the restaurant at specified location. I called customer care and they said that restaurant is not picking the phone. The delivery boy said that there is no restaurant at the address mentioned. Is this kind of joke where you guys takes customer money on behalf of restaurant and then restaurant is not available. Then customer care guys are so rude and do not have the courtesy to apologise and get the same order delivered from nearby restaurant. Why cannot you sort out issues internally. Why always the customer has to suffer always?

I would not recommend swiggy to anyone.

On behalf of
Prabha khanna
[protected]