Swiggy — order was delayed and cancelled

Address:

3rd stage pillanna garden, Bangalore, Karnataka, 560045

I placed an order through swiggy onn15th nov'19 at 1.47 pm and till 3.57 ok it wasn't delivered and response from swiggy chat and customer service is very lame and standard template answer.
Finally i had to cancel the order and place new order.

I demand for strict action since the time i spend getting worried on the order since the delivery person wasn't answering the call and later his number was switched off, due to which my family including to kids are starving as i write this mail and have lost my productive time in office just following up on the issue.

Should have proactively taken are of it