Swiggy — order wrongly cancelled and cancellation fee charged

Address:	Thane, Maharashtra, 401107
Website:	SWIGGY

Complaint against Swiggy for order incorrectly being cancelled and no refund received and Escalation against ur contact centre executive - Order number #[protected]

I was already in touch with the Swiggy delivery executive and he confirmed it was not cancelled by him as he knew the address. It is an error from Swiggy back end team which I want escalated and call arranged from Swiggy Senior management for cheating customers.

Swiggy has incorrectly cancelled my order indicating address incorrect by customer care and address changed by chat team and cancelled my order and charged me cancellation charges and also I am unable to place a new order since my money as well as coupon code is gone.

Swiggy can their delivery executive and check ashe was in touch with me and was about to deliver the order and the order was cancelled at your end and not any address issue and you have wrongly cancelled my order and charged me delivery charges.