Swiggy — Orders are always missing and never refund for it

It's been 3 to 4 incomplete orders from different restaurants in Hyderabad which were dilivered by swiggy. Now the company is not ready to refund the money.there non of the consumer care no. Is working.they have automated chats and email.human assistance is bill.
A lot of money is stuck with them but they are not ready to give back.such companies should be banned from businesses.