Swiggy — orders confirmed but not delivered

Address:	560042
Website:	Swiggy

Order has been confirmed at 01:25 PM but it was mentioned as ORDER RECEIVED till 02:30 PM. When i chat, there is no response and when i call customer care. He is saying that the transaction got failed and how arrogance he is. The amount will get refunded within 48 Hrs. And he did not feel that SWIGGY made a mistake. When the LIVE ORDER TRACKING system says ORDER CONFIRMED and i received message from my bank that the amount has been debited. Why the hell is it not delivered.
How can a customer care executive speak so arrogance. Not even regret that what has happened.
This is not the first i am complaining about Bangalore SWIGGY. You can check the track record. When i am not getting any issue in Chennai, why is it only in Bangalore.
You are going to loose the customers in a big way and thats for sure.

Only money minded. Why have you come for service then??

Order #[protected]