Swiggy — orders not received but credit card charged

This has now happened twice on 2 consecutive days, oct. 3rd and 4th 2019.
My credit card was successfully charged each time but the received order screen did not show on both days.
I called mrs magpie - they asked for my order number which i could not provide! They confirmed that they had received my orders which were ultimately delivered on time.
Not good enough! Could not get updates about delivery time and had to call the restaurant each time to confirm the orders!
Please rectify this immediately.