Swiggy — Over charged

I am writing to bring to your attention a grievous matter of dissatisfaction and poor customer service experienced with the popular food delivery service, Swiggy. Despite my repeated attempts to resolve the issue, the company has failed to provide a satisfactory resolution, prompting me to seek your intervention.

Details of the Incident:

Order Information: Anniversary cake

Date of Order: 17/01/2024
Order Number: [protected]
Amount Paid: 409
Nature of Complaint: wrong product received and overcharged
On 17/01/2024, I placed an order through Swiggy, and unfortunately, I received an incorrect and unsatisfactory delivery. I promptly reported the issue through Swiggy's customer support portal, providing detailed information and attaching images to illustrate the problem.

Communication Timeline:

17/01/2024 8:32PM: Initial complaint lodged.
19/01/2024 19:27PM: Swiggy's response their inability to process a refund without providing a resolution.
20/01/2024 2:22 PM: Swiggy's subsequent response, reiterating their inability to process a refund without providing a resolution.
Requested Action:

I am seeking a full refund for the incorrect order, along with an explanation for the delay and the inconsistent responses from Swiggy's support team.
The lack of accountability and responsiveness from Swiggy's support team has left me deeply dissatisfied and disappointed.

Despite multiple attempts to resolve the issue directly with Swiggy, the matter remains unresolved.
I kindly request the Consumer Forum to intervene and investigate this matter thoroughly. The lack of accountability and resolution from Swiggy not only violates basic consumer rights but also reflects poorly on the company's commitment to customer satisfaction.

I have attached email, including communication screenshots, and images illustrating the issue, for your perusal. Im unable to attach the chat for your review as it would clarify alot about practices at Swiggy. In case required please let me know i'll provide the screenshots

I appreciate your prompt attention to this matter and hope for a swift resolution.

Thank you for your time and consideration