Swiggy — Pathetic customer service

Now now now, they have started policy of 6 hours if by any chance their team does a mistake in delivering the order of instamart, so customer needs to wait for longgggggg 6 hours to get the issue resolve however not sure weather it would be resolved after 6 hours or not... I wanted to ask one this if a customer need instant stuff somehow it wasn't delivered by mistake so why is customer is doing instamart he would better go and buy a stuff from near by correct.

My suggestions is please change the name now to swiggy instamart to swiggy delay mart.

And quality if i talk about now a days is worst

please check the photos and chat attached below