Swiggy — Pathetic service from Swiggy 15/10

I Placed an order on Swiggy. Nearly after 45 mts I get a msg from Swiggy stating that due to technical difficulties the order is delayed and will take further 20 mts. After 20 mts the delivery person get the order. Upon checking I find the order does not belong to me and the delivery person has somebody else's order. The delivery guy take the order back without informing me on the next course of action. I call and spoke to Swiggy Customer care and informed them of the delay and error. The Customer Care Exe very calmly said it was an error and that he can cancel the order and that I should order it again. IS THIS THE LEVER OF SERVICE I SHOULD EXPECT FROM A REPUTED FOOD DELIVERY ORGANISATION. They don't have any compassion towards the plight of their customers. The order was for my children who had to stay hungry for 2 hours due to Swiggy.
Very pathetic service and customer rapport from Swiggy

It occurred on: 15/10/2020

I would like Swiggy to apologize and refund the amount asap.