Swiggy — pathetic service / order undelivered after waiting for 1.5 hours

Address:

Mumbai City, Maharashtra

I stay in Bandra East, I had ordered from Pizza Express which is 15 mins from my house. I had placed the order at 9.147 pm. My order Is #[protected]

After waiting for 1.5 hours the Swiggy person refused to come and didnt deliver the order. I had paid the full amount

I got a message of refund of 450. whereas i had paid 650 . They deducted my 200 Rs. saying it is cancellation fees whereas i never cancelled the order

Your executive Mr. Mubarak calls me and says that the swiggy guy named Mangesh [protected] is refusing to come to deliver the order as it is far away. whereas he was in BKC only

Hungry and famished and frustrated i am drafting this email, Be a little Human . and also please verify that if your Swiggy delivery Boys are human too

This is not the first time i have faced this issue with swiggy

I WANT FULL REFUND AND I WANT TO BE COMPENSATED TOO!!!
HOPE THIS MESSAGE IS LOUD & CLEAR

AND I ENSURE YOU THAT I AM NEVER GOING TO ORDER FROM SWIGGY AGAIN

THANKS FOR THE GREAT SERVICE YET AGAIN!!!