Swiggy — Payment completed but order not placed and no refund issued

Hi, I was placing an order on June 18, 2022 at 6.08 pm (IST) and an amount of INR 343/- was debited from my account. Details are attached. However the order was not completed even though when I made the payment through UPI, it showed that money has been deposited in the recipient account. I had to again place the same order resulting on money being debited from my account twice. I have tried to raise this issue with the customer executives but all they say is that money will be refunded automatically within 2 - 4 hours. It's been more than that. This is not a bank issue as money is already deposited in Swiggy's account and it is the issue at merchant's end that they could not confirm the transaction.