Swiggy — Payment fraud

I have placed a two orders on two different days buying a groversy via swiggy instamart

on 10th Dec SWIGGY INSTAMART/9113112/01 at 1.33PM for Rs.835 and on 8th Dec SWIGGY INSTAMART/BANGALO at 02.01PM for Rs.325

Both the orders amount were debited from my bank account without any notification.

Actually i have paid cash on delivery for both the ordres and the delivery boy also didn't said about the payment received and he collected my cash.

After 3 days i was seeing my bacnk statement and noticed swiggy debited amount for both the orders.

I spoke to customer care person and they said can't do refund due to language barrier with the delivery partner.

I want to file a complaint against SWIGGY INSTAMART for thier fraud activity. I have paid two times for the same product.

Kindly do the needful.

Regards
Sasikumar.B
+91-[protected]