Swiggy — policy abuse

Address:

302018

I ordered food from subway via swiggy and the order was placed at 11:02 am, according to the swiggy delivery policy the food should be delivered with in 30 mins. But it took alnost an hour to deliver it. And dont ask me about the delivery experiance. The delivery person was rude and i have to spend 10 long mins to navigate him to correct place. We order food so that we can sit peacefully at or place and enjoy our food. The food delivered is cold and as it is sub it was not even eatable as the bread became soft. I paid for the food and deserve to get the desired food in the time promised by the vendor. If they cant fulfil what they promise they should close this business or sell it to someone who can run it better. It was so embarrassing in front of my friend who came to meet me. It was such a poor customer experiance and the food delivered. Subway should stop doing business with swiggy. As they are ruining their name as if the food quality spoils due to poor or delayed delivery customer will not order again, specially customer like me. I love eating sub but experiance loke this will make me think twise.

And this is not the first time i am experiencing poor delivery and policy abuse by the associates hired by swiggy.

Upon asking for the return according to their policy the associate told me that he can return me 25 rupees out of 395. As if i am begging form him. I am not a beeping begger i am a food lover who like to enjoy food.

I will also be posting this review/complain on googleplay store and on subway's website too.

Please suggest swiggy to adher to their own policy and issue me a full refund.