Swiggy — poor quality of food and poor response from customer care

Address:

Bangalore, Karnataka

I ordered two chicken starter dishes on the 11th of September 2019 bearing bill number [protected] at 923 pm from “Sharief Bhai”, a restaurant located 2.9 km from my house that is commutable in 15 minutes time in dense traffic. The delivery agent was assigned within 20 minutes for the above order, however the food was delivered to me at 1040 pm, a good 40 minutes post the promised delivery time.

Consequently, my food was cold on arrival rendering the taste inedible. I threw away half the contents because of the poor quality. Immediately I reached out to the swiggy customer care who, to my disappointment, have given me a “refund” of ₹25. My order was worth ₹240 and Swiggy offered me a measly 10%, as if they’re offering me a tip !

In addition they have closed the conversation thread in their chat feedback WITHOUT MY CONSENT. I would hereby mention Tamala and Moin, representatives who were extremely uncooperative and the latter was incoherent over the phone.

I herewith enclose the screenshot of the conversation thread where I clearly mention that I do not want a coupon and want to continue the conversation and yet they deny me my dignity as a customer.