Swiggy — Prepaid order not delivered

vishal_kamath

from Pune, Maharashtra

Jul 7, 2023

Address:

Pune - PCMC

I ordered grossary from Swiggy Instamart worth Rs. 4854/- on date 6th July 2023 and it was prepaid done.
After placing order initially it showed dispatched for delivery, but after sometime the order status in app changed to Delivered which is not the case. We contacted the team via the help option in the app but no one resolved my issue. No refund, no delivery nothing. I even shared the delivery person name but was of no use. The delivery boy didn't come to my address as there is no record of him at the entry gate nor in the myGate app, also nothing in the CCTV camera. The delivery man did a fraud and took all my ordered grossary. Please help to resolve my issue asap and I need a refund, below are the details of the order. Also attached few snaps.
Order no - [protected] - Swiggy Instamart
Delivery person name - Sachin Rajesh Rude.
Order placed from mobile - [protected]

+3 photos

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Jul 11, 2023

Updated by vishal_kamath I reached out to the Instamart stores from where my order was dispatched for delivery but was not delivered. There I came to know that the order was returned back to the stores. Attaching the snap of it here. Same I wrote to the swiggy support but still they have the same reply that no refund is possible. Request you to please help me in this.