Swiggy — product not delivered in timely way

Address:

121002

This is with regard to order # [protected]. I ordered a black forest cake from Broomie's Faridabad from Swiggy Chat. This cake was ordered for special occasion on 2nd December. It was my sister's anniversary. due to pathetic service it was not delivered on same day. I called the pickup boy many times, but he did not pick up. Then it got switched off. Today (4th December) when I checked with Swiggy again for refund, they told that delivery boy is on its way. Sometimes they say its delivered. I have never faced so much embarrassment before. It was a surprise and later on i had to tell my sister that I ordered a cake and it couldn't delivered. I want your prompt action in this regard.