Swiggy — Products ordered over swiggy instamart not delivered and amount not refunded

Address:	Bengaluru
Website:	Swiggy instamart

On 31st March 2023, placed a order over swiggy instamart worth ₹350. I was waiting for the order about 2 hours and didn't get any call from delivery boy. Then connected with swiggy executive over help options in swiggy app. They are saying that the delivery buy was tried to connect with you but your mobile number was not reachable that's why our backend team has been cancelled your order with 100% cancellation charge. I asked them atleast to refund but they refused and saying it's cancelled with 100% no refund option. I said this is not fair either deliver the products which I have ordered or refund my money. Executive said there's no option for refund and you have to go through this unpleasant situation if you have any further questions our supervisor will connect with you. It's been two days no one had called regarding this.