Swiggy — Proper Resolution Not Provided for my food spillage [Order ID[protected]]

Order ID[protected]
May 13th 2023

There was a complete spillage issue of my order mentioned above.
I had sent photos and videos of the spillage where my complete food was damaged and I could not cosume.

However, Swiggy just did a partial refund to my order. The total amount was Rs 342, I have received only Rs 171. It was an expensive order and I had to wait for additional time due to delay, which I understood. But then I receive completely spilled food.

I have also written to Swiggy on [protected]@swiggy.in along with a zip file containing the videos.

my email id: nambiar.[protected]@gmail.com.
Despite continuous emails, they think that refudning half the amount has sorted the issue wherein my complete food was damaged. I would seek resolution by complete refund.