Swiggy — providing incorrect and partial order, after complaining there no support/resolution as they claim, false information and commitment.

Address:	560043
Website:	Swiggy

To whoever it is concerned

Firstly, we need to have a strong law or a monitoring organisation to prevent companies like swiggy to operate this way as they operate on their will without caring for the customer and law.

Incident details:
Swiggy order from app, september 9 2018 around 9 pm, order# [protected]
Please find the attached screenshots of all details.

Description:

-i had placed an order for 2 big joe lamb burger for rs. 336 to delivery boy. When i opened the package i saw only one burger and one packet of chips. I called delivery boy he asked me to call support.
-i called support and informed the same, they said they will re-order the missing burger on my behalf.
-then when i checked my partial order which was delivered, i see it is not even a lamb burger it was chicken burger, so i called support again. Then support said they will call the restaurant and find out. Support person comes back saying he was not able to place order for the same product as it was no longer available.
-i gave support 2 options, either they could send me 2 lamb burgers i ordered for otherwise cancel. I also told that i dont want the single chicken burger as i didnt order for that and it was mistake from swiggy.
-i asked them to refund the money to my back account, but the support person said that is not possible, he can only give me coupons in my swiggy account for the amount as per company policy, as they are not willing to refund to bank account so i requested for a manager call back
-i sent email with all screenshots to [protected]@swiggy.in, but it is been 48 hours but no response
-on the same day after an hour i get a call from [protected], someone by name ravi, he said he is the supervisor. I explained him whole issue. He assured me that his manager will call me in the next 24 hours and he will send out an email asking for my bank detail to initiate the refund.
-i waited for 24 hours, now it will be 2 days but no response on email, no calls from swiggy.
-now when i call customer support, my calls are not directed to any support personal, instead i get a automated voice message saying something like sorry for the cancellation of the last order and you will get a refund to your swiggy account in next 24 hours

Secondly, i hope anyone reading this understands the kind of service swiggy is providing, no resolution in time, false information and commitment to consumer, no option for customers to followup (Denying customer to call again for the same), not following standard policy and procedure as agreed between swiggy and their customers, no responsible managers, no customer relationship wing and no proper support swiggy etc.. Etc, basically it violates all basic business conduct with any consumer in india by swiggy.

Please find the screenshots.

Seeking help and necessary action for this.

Thanks,
Debajit borah