Swiggy — received bad quality food

Address:Bangalore, Karnataka, 560029
Website:Www.swiggy.com

I am 6 weeks pregnant. I ordered for mutton biriyani and fish curry from swiggy hyderabad mallapur area on 9th june 8.30pm after i received the food by 9.40 i opened the packet served to food for myself in a plate and took few spoons as i was very hungry.. Only after a minute i find the taste different when i asked my husband to taste it he immidetly said its. Stale and bad food the mutton biriyani was smelling bad had a very foul smell. I was in a shock. I immidetly complained to swiggy customer care about the current situation and they reply that they will refund my amount. Hmm but my concern was i am pregnant and what if i get food poisoned. Is this the kinda response swiggy customer service gives me. They dint even call me back. I called them twice and the call to customer care is charged i ran out of balance but they did not bother to call me back inspite of requesting over a chat. I am highly disappointed on the service of swiggy and the kinda of cheap restaurants swiggy is associted with.
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Still refund not received since one month.
REORDER
Total Paid: 200
12:29

ORDER #[protected] | Wed, May 2, 12:54 PM
12:29

Food Rush
Andheri East andheri-east
12:29

Mutton Biryani x 1
My Contact Number : [protected]
I have place the Order #[protected] for 4 items but i got only 3 items, when I contact the customer care they didn't respond properly neither they given any solution of the problem. this is the second time when I face item short issue.

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