Swiggy — received half-eaten food

Address:

Kolkata, West Bengal, 700020

I had ordered food on swiggy at around 1-1:30am in the morning.

To my horror, what i received contained a box with half-eaten rice.

I contacted the customer service through app and twitter, they refused to help me out and told me to write an email.
I ultimately sent an email, and now i received a template response, also telling me to contact through the app itself. And now back to the app cc, they just send me a template response and to email again.