[Resolved] Swiggy — refund and food cancellation | |
I ordered two burger but due to some connection issue of mobile they cancel my order and there told me that we make a many calls. To me but i can not received any call. If you are not connected a call can you can message me email me you have all the email address and messaging mobile number so they can not message me or email me at the time of cancellation they refund only half money as i paid so it last i want my money back. Was this information helpful? | |
Dec 31, 2019 Complaint marked as Resolved Verified Support Nov 29, 2019 Swiggy Customer Care's response Hi Manish, we are gutted to hear about your recent experience and truly did not mean to disappoint you. Please do share your registered details or the order ID by dropping an email at [protected]@swiggy.in and we will reach out to you to make amends.
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+91 80 6746 6791
Tower D, 9th Floor, IBC Knowledge Park, Bannerghatta Road, Bengaluru, Karnataka, India - 560029
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This is with regards to Order ID: [protected] placed in at Subway T. Nagar
While placing the order I accidentally selected wrong address (In Anna Nagar)
Hence I initiated a Chat support with your executive to request for the order to be delivered to West Mambalam
The reason I was gives was that West Mambalam is far from T. Nagar and hence they cant processes the request
Anyone who resides in Chennai can tell that T. Nagar and West Mambalam has a distance of less than 2 kms but Anna Nagar was 7+ KMs away from T. Nagar
More over I have been given the disclaimer as Cancellation charges will be upto 50% of amount plus my cash on delivery will be blocked till specified transactions. I can give you around 10 orders within last 3 months where the order is cancelled by Swiggy, who will take responsibility for that.
We all work for customer-centric support which should not penalise customer for simple mistakes as its human nature to make one.