Swiggy — Refund hasn't been provided

Hello,

I had ordered a biriyani through swiggy app, just after sometime my order got cancelled saying that it was cancelled as the delivery guy did not get any communication back, even though I did not get any call on that day. Since I contact the swiggy's customer care executive. I was being told that I need to compensate cancellation charges for which I did not comply with since I did not cancel the order in the first place, after sometime he mentioned that I need to compensate half of the cancellation charges for which I was told that only delivery charges were only cancellation fee, which would be around Rs.50 or even less to that of amount. Even though it was not the best solution I should be given I said ok. And then I have not been refunded any money to my account, despite being refunded they were changing their tone and words that I was promised to be given back 50% from the value of entire order, which sounds bizarre and absolutely injustice.
Now my question is, is swiggy really comply with consumer rights while framing their refund policies or any policy for that matters? and how to get my money back ? and also they have my money in their account for all this time, which could have been made some interest if they were in my account. So I need the best resolution from swiggy, which is refunding all my money back in to my account, or else is it only consumer protection cell that I need to contact to for the best resolution? This is absolutely inhumane and waste of time. I think Swiggy shall compensate consumer of its app for wasting their time with poor quality of services and their inability to solve it in time. And also they have deleted my old chat with then in which I was promised to be given refund with 50% of the amount from the cancellation charges would be remitted, Do you call it transparency? This is regarding order ID Order #[protected] with yuvraj restaurant, ongole, AP. Dated back to June8th 2021, 12:02PM.