Swiggy — Refund issue [protected]

Address:

Swiggy india

I order from swiggy and my id was [protected]. I was waiting for my order. Then i rang to delivery executive as the location was showing near me. Delivery boy told me that my order was cancelled by restorant. Then i ask to cusotmer executive about my order and ask him how they cancel my order without informimg me. He told me that order was cancel by restorant and they can't help me and told me that my refund has been initiated. But after some when i not receive my refund i ask swiggy about my refund but now they r telling that they have charge cancelation fees as the delivery boy took my food at my location. I have send the chat details of previous executive who told me about my refund but they r not giving my refund back. What is my mistake i don't know. Pls help me i am in bad situation.