Swiggy — refund issues

Address:

2 sds gardens, lakshmi nagar, thindal erode, 638012

I have made an order, they have approved it and send me a message of order number, but after 1 hour, i didn't receive the order, so when i called them, they are telling that, the payment is not cleared, but without receiving the payment, how come they will send us the message stating that, the order is placed, that time it was around 11pm, they are telling that, if you want, you can order again, i already made a payment for my previous order, that also they didn't refund, when i tried to contact their head office through email, there was no contact details in their website, so if any cheating happens, there is no way to contact any higher officials in their organisation, i didn't get my food and also i didn't get my money back