Swiggy — Refund not given for missing item

Address:

India

My Order #[protected] had missing item, i sent picture of my package recived, asked them to talk to their delivery boy as I asked him when he delivered it to me, but had marked delivered. Now the remaining item oil was filled in the vegetable and roti was burnt, both images attached and swiggy email support says they can't verify my claim. How come this happen...they have become so desparate that they will not return people's money whether they do thier work or not.