Swiggy — Refund not processed for duplicate order to my amazon pay balance

rahulparihaar

from HYDERABAD, Andhra Pradesh

Jan 6, 2022

Address:

Hyderabad

On 25th Oct 2021 there were duplicate transactions processed from my amazon pay account at 1:10PM for a swiggy order of INR 357 but I didn't receive my refunded for the duplicate transaction processed. When I reached out to Swiggy they said that it will be processed within 48 hrs.
I tried calling them multiple times and every time the same response "it will be processed within 48 hrs". It has been more than a month now but I have received my refund.

Finally after loosing all hopes, I am raising this complaint on the consumer forum. This is highly discouraging and unprofessional.
@Swiggy: Request you to please look into this and get my refund processed.

Was this information helpful?

No (0)

Yes (0)

Swiggy customer support has been notified about the posted complaint.

Verified Support

Jan 06, 2022

Swiggy Customer Care's response Hey Rahul. Please do write to us at [protected]@swiggy.in with all the relevant details. Our team will have this checked and revert with a resolution.

Jan 06, 2022

Updated by rahulparihaar The email id is protected, how do I write to Swiggy??