Swiggy — refund not processed scam

Address:

688012

I had placed an order from a restaurant in alleppey, kerala. I had spillage issues with the order and raised a complaint with swiggy regarding the same. I was informed that refund would be initiated on the same day. I got no reply on that day. The next day i had raised many complaints yet no one gave me any response. After 2 weeks of complaints they have informed me now that they cannot refund as 24 hours has lapsed.