Swiggy — Refund of 294 INR as 1 item not delivered and 1 item delivered unconsumable

I had placed the order:[protected] on 5th Nov, 2022 from SWIGGY and I had ordered the following items:
- 1 butter chicken
- 1 chicken tikka roll

Chicken tikka roll was NOT delivered, this item was MISSING from the delivered order. I checked with the delivery guy immediately, he said this is what the restaurant handed him over to deliver.

Also, butter chicken was too oily despite the fact I had mentioned the following comments while placing the order- "Send it hot and fresh in good quality, quantity and packaging. Ensure it is not oily. Don’t make me regret ordering from you." Why ask comments/instructions when you are going to simply ignore it?

Attached below are the images. See for yourself. Outer packaging was also missing.

I PAID 294 INR (198 INR via coupon + 96 inr via CC) in total for this ### order.

See the proof for yourself (attached below are multiple images) and refund my FULL MONEY ASAP.
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Hi Jaspreet, we regret disappointing you. Customer satisfaction is our utmost priority. Please write your concerns to us at [protected]@swiggy.in with your registered details. We will definitely address them.
jaspreet singh chawla's [Complaint's author] reply, Nov 7, 2022
Already written to you over your various email id's, you folks are giving excuses over email responses. Resolve the complaint here
Already written to you over your various email id's, you folks are giving excuses over email responses.
Resolve the complaint here

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