Swiggy — refund pending of last two orders

Address:

3053/37, Beadon pura karol bagh, New Delhi, Delhi, 110005

I am a regular customer of swiggy but later these days i am having multiple issue with the delivery.
Within a month i faced two issue which are not at all acceptable and i dont understand why is there a delay in rectifying it all i get is apologies.
Order no: [protected]
I paid 920 rupees and the order which i received was not mine. Complained about the same immediately that i received wrong order and shared the images then i was advised to drop a mail to support team since then i am waiting for a refund for that all i got is apologies. Kindly justify why should i pay for what i didn't order.
Last night i ordered again and one item was missing reported that too and asked them to get it delivered again i was told to e-mail for that and result was same apologies.
Please justify why should i pay for these order.
I am going to file a case if this is not taken care of instantly else i will file a case in consumer court as this is a pure cheat.

Thanks waiting for your reply soon.