[Resolved]  Swiggy — refund related issue and horrible and robotic customer service

I had placed an order on monday, june 16th (Order #[protected]) with swiggy. Due to unavailability of products the order had to be cancelled but the payment had already been done. I called and i was told the order will be cancelled and i will get my money (I paid rs 1002) in 24 hours. It has been more than 7 days and i didnt get a refund. Their customer service is pathetic. They dont even bother to update you on your refund status which is a serious issue and their contact numbers and online chat is useless. I finally got to chat and was told that i will get my refund in another 4-7 days. I went to their website again and tried to get a customer rep online, waited for half an hour and then an agent asks me my issue. I explain thing all over again and they closed the chat saying that i seem to be away when i was waiting for a response all this time! Extremely irresponsible and callous attitude. I will never use this website again. I would request all of the existing customers to order from them at your own risk. They are the absolute worst.