[Resolved] Swiggy — refund related issue and horrible customer service | |||||
I had placed an order on Monday, July 30th (Order #[protected]) with swiggy. Due to issues on their website the order had to be cancelled but the payment had already been made. They didnt have the decency to update me about their issue and I had been waiting for two hours for my order to come. I waited for an agent to appear online to chat but that took time and then I received a phone call and I was told the order will be cancelled and I will get my money (I paid Rs 411) in 7 days. It has been more than 7 days and I didnt get a refund. Their customer service is pathetic. They dont even bother to update you on your refund status which is a serious issue and their contact numbers and online chat is useless. I finally got to chat after waiting for hours and was told in the morning that I will get my refund by today. I still havent received it. I went to their website AGAIN and tried to get a customer rep online, waited for half an hour and then an agent asks me my issue. I explain thing all over again and they closed the chat saying that I seem to be away when I was waiting for a response all this time! Extremely irresponsible and callous attitude. I havent used this service since July 30th and will never use this website again. I would request all of the existing customers to order from them at your own risk. They are the absolute worst. Was this information helpful? | |||||
Aug 15, 2018 Complaint marked as Resolved I finally got a call from the escalation team and a lot of miscommunications were cleared. Thanks to Consumer Complaints. Funny, I had to come here to get a response and not Swiggy's website. I was given wrong info about the refund time. As per the phone conversation I had with the escalation team, they refund the amount within 24 hours but I was given wrong information about the same on the day when I first had a conversation with a Swiggy agent after the cancellation of my order. I was told that it would take 7 days. I checked with my bank last Friday and they told me to wait till Monday or Tuesday for the amount to get cleared. I dont know what was the hold up but it did get resolved. If the escalation team had called me up earlier or if the agents on chat and phone had relayed the correct info and given a prompt response then the frustration and irritation would have been less. I told the escalation agent about how their contact numbers were useless and I was told it was only for live orders. What about people with cancelled orders then? Will they have to wait to get a decent response? Anyway, the lady from the escalation team (Susmita Roy) who spoke to me was very polite and calm. She listened to my grievances and gave me all the answers I needed and sent me a mail ([email protected]) with the screenshot of the refund transaction. Swiggy customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
I am Uday a super saver members also and in my last cart made with Panjabi paratha house I was charged 30 rupees delivery charges may I know the reason why as I am a super saver no delivery charges should apply. I need detailed explanation on this and want my money back. App is also now a days working very slow.
Reply
Uday Kiran Avadhanula's reply, Oct 9, 2018
I need resolution asap
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