[Resolved]  Swiggy — refund related issue

I have been raising requests for reversal of a failed transaction (Order id:[protected]) that happened on 16th dec 2017, but in vain. Its been more than 3.5 months now i have been chasing swiggy guys. Firstly they conveniently said that the money is lying with the bank, i get in touch with the bank and they confirm back to me that they have not received the money.
I have made multiple attempts to chat, mail with swiggy people but they seem to be having a i dont care attitude about my refund issue. They just have a standard apology in every mail with fake assurances everytime.
Now its been more than 3.5 months and i have actually been harassed for my own money.
Thanks
Sushil