Swiggy — Refund related issue on failed to deliver order

Address:	Bundl Technologies Pvt Ltd, Tower D, 9th Floor, IBC Knowledge Park, Bannerghatta Road, Bengaluru 560029, Karnataka, India
Website:	Swiggy.in

My order hasn't been delivered by Swiggy, customer care has accepted to refund the order amount to source account but they did credit Swiggy coupon. Several attempts to get the issue resolved by contacting chat support and email support went in vane. Received standard answer that they already have processed the coupon and they can't revert it. It's so disgusting that they are forcing the customer use their services like this. The coupon comes with an expiry date and a lot of conditions whereas my money doesn't, provided they did process refund.
Order #[protected]
Date: 22-Apr-2021
Customer Name: Phani Kumar Kodali
Mobile: [protected]