Swiggy — Refund Still Not Given Even After Contacting the Support Team 2 Times

I had pay two times in Swiggy for the same order since the first time it had failed to place the order but the money was still deducted the amount was Rs 190 i had contacted their support team and they said amount will be refunded in 2 hours but nothing came so i contacted again but they said the same thing still no refund has been given