Swiggy — regarding illegal cancellation fee

archaksaha

from Pune, Maharashtra

Address:

440013

On 3rd december i have two pastries from delice, nagpur i received only one when i opened in front of the delivery boy, after a long conversation at the midnight the delivery boy made some calls
So he suggested me to pay for the one item
Now the swiggy is charging me for cancellation but i have not cancelled
Ordered #[protected]
Still they are charging me for cancellation which i haven’t made i paid for the one item n stil swiggy tells me they have no records
Why injustice with the customer because of which swiggy is earning there piece of bread

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Comments

Sunilkumar55

from Ongole, Andhra Pradesh

I am order 2 SPL chicken biryani order no [protected] but order has been cancelled...1st time I have ordered at swigy...It's very very poor service.. Delivery boy came to address & return back..I have paid amount on online...I never use swigy & did not refer to any of my friends...Bad food deliver app..Me & my friends very very sad.

Aishwarya K Subhash

from Kombai, Tamil Nadu

Dear customer, Refund of Rs 208.0 has been initiated on your failed order [protected]

I had recieved the above message for an order placed on swiggy on 27.11.19

I still haven't received my refund